Cancellation & Refund Policy

This policy sets out the terms for purchasing, renewing, cancelling and refunding the paid plans (Plus and Corporate) of the Slide Ninja application provided by Halil Furkan Kesler (sole proprietorship) ("Slide Ninja", "we"). It forms an integral part of the Terms of Use.

No payment is taken for the Free plan and this policy does not apply to it. Free credits are not consideration and are not refundable.

Payments are collected by FastSpring (FastSpring, Inc. and its affiliates), acting as our authorised reseller and Merchant of Record. Your invoice is issued by FastSpring; taxes (VAT, sales tax etc.) are calculated at checkout based on your country.

Refunds are processed through FastSpring and only to the payment method used for the original purchase. Exchange-rate differences and fees applied by your bank or card issuer are not included in the refunded amount.

The Plus plan is billed monthly or annually; the Corporate plan is billed annually per seat (user). Unless cancelled, subscriptions renew automatically at the end of each period for the same term and the then-current plan price is charged.

For annual subscriptions we send an e-mail reminder a reasonable time before the renewal date. Changes to plan prices apply to existing subscriptions only from the next renewal period and with prior notice.

You can cancel your subscription at any time via the subscription management (customer portal) link sent to you at checkout, or by e-mailing us.

Cancellation takes effect at the end of the current paid period; you keep your plan until then, after which your account returns to the Free plan. No partial (pro-rata) refund is given for unused time or remaining credits.

On the Corporate plan, the number of seats can be reduced at renewal; reducing seats during a period does not give rise to a refund.

Plus: if you request it within 14 days of your first purchase (monthly or annual), your payment is refunded in full, no questions asked.

Corporate: your payment is refunded in full if you request it within 14 days of payment and before your organisation's custom brand kit/library setup has been delivered. Because the setup is prepared specifically for you, no refund is given after delivery.

Renewals: if you believe a monthly or annual renewal was charged by mistake, the renewal fee is refunded in full provided you contact us within 14 days of the renewal and no credits have been used in the new period.

After a refund the plan ends immediately and your account returns to the Free plan. The 14-day guarantee can be used once per account.

Requests made after the 14-day period; credits already used; periods partly used; periods that renewed because they were not cancelled and were then used; free or promotional credits.

Amounts paid for accounts suspended or terminated for breach of the Terms of Use are not refunded.

If the Service is unavailable for an extended period for a reason attributable to us, please let us know; we will provide a pro-rata refund or additional credits/time for the affected period. Dissatisfaction with AI output, or output not meeting expectations, is not in itself a ground for refund (see Terms of Use, AI Output).

Slide Ninja is offered for business/professional use. If you purchase as a consumer, your rights under applicable consumer law are unaffected. The Service is a digital service performed immediately and electronically after payment; by agreeing at checkout that the service starts immediately, you acknowledge that the right of withdrawal under the Turkish Distance Contracts Regulation and EU/UK consumer law applies accordingly. The 14-day money-back guarantee above is offered in addition to, not instead of, those rights.

Send your request from the e-mail address registered to your account to iletisim@slideninja.app, quoting your invoice number. We reply within 5 business days at the latest; approved refunds are processed by FastSpring and appear on your statement within 5–10 business days depending on your bank.

If you have a problem with a payment, please contact us before initiating a chargeback; most issues are resolved directly and faster.

This policy may be updated. The current version is published on this page; changes apply to purchases and renewals made after publication.